Comparison with Telephone

Procedure : In Live Chat; Agents can monitor chat from anywhere, allowing for amazing flexibility and efficiency, providing a competitive advantage over competitors whereas in telephone support service something not always possible when you are trying to juggle a thousand other things.
Impact : live chat gives a great impact on conversions, productivity and customer satisfaction scores whereas telephone support service gives less impact on conversions, productivity and customer satisfaction scores as compare to live chat.
Cost : live chat is notably low in cost. whereas the telephone support service is notably high in cost.